Preparing for Your First Appointment
First Step: Call or email us.
To schedule your first appointment, please call or email and we will assist you.
We are a small and private clinic and we like it that way. However, that means it may take a few days to return your call. We will respond at the earliest opportunity during regular business hours, Monday – Friday.
Scheduling Manager, Maddie, is available Monday and Wednesday from 9 -5 PM.
Second Step: Get Ready.
Where is the counseling center located?
Our office is located at 650 1st Avenue North, Suite 114, (note: this is not the mailing address) in the Gardner building on the corner of Roberts Street and First Avenue North. Enter the building using the main entrance facing First Avenue (facing the federal building).
Upon entering the building lobby, the suite is located to your right just beyond the salon.
Where should I park?
Parking is available in the parking lot located on the west side of the building. There are 5 spots, in the first row, reserved for customers. These spots are marked and easy to identify. On-street parking is usually available on the east and north side of the building.
Our customers report finding parking options with little difficulty. If you are concerned about parking, please call and we can assist you. Parking permits are available.
What should I bring?
If you have access to a printer, please bring your completed intake Form and any information you would like to share with your counselor. If using insurance, please remember to bring your insurance card and a picture ID. We recommend placing these items in your purse, briefcase or backpack the night before your appointment. It is easy to forget the items as the appointment is not part of your usual routine or you may be nervous.
What to expect?
Once you enter suite 114, you’ll be in the lobby area. Please be seated and we will be with you at the time of your appointment. Try to relax and collect your thoughts.
Please complete the intake Form in advance. If you are using insurance, we are required to ask many of the questions on the form. We will have more time to talk and discuss your concerns if the form is completed in advance.
Third Step: Decide which pay option applies or is right for you.
Please see Fees/Pay Bill Page for insurance options and rates. We accept cash, checks, flex cards and most credit cards. Fees are collected at the time of your appointment.
Please give 24 hours advance notice when canceling an appointment or a minimum $30.00 fee may apply. Billing policies will be provided at the time of your appointment.
Pros & Cons of Using Insurance versus Self-Pay:
Accessing insurance benefits many not benefit you. Please make the best decision for you and your family. Also, please discuss any payment concerns with our intake specialist or during your first appointment.