Telehealth & COVID-19 Policy

COVID-19 is changing the way we live and work.

CLCEC is now offering telehealth visits using the HIPAA-compliant platform.

New Intakes

Associates, Erin Hagen, and Amy Runcorn are currently accepting new intakes, telehealth platform only.

Telehealth Sessions | Email Link Provided:

Before your appointment, you’ll receive an email with a link to access your online session. Any session scheduled using the scheduling platform will automatically create a Zoom telehealth session. See your email for more information. 

Our Zoom connection is secure. CLCEC has the medical version of Zoom which offers full encryption, blocks zoom- bombing, and does not allow recording. 

The following equipment is needed for a telehealth/telecounseling:

  1. A computer or device with a camera and microphone.
  2. Updated browser.
  3. Internet/wifi with strong connection and speed. We will test your equipment before we begin.

Preparing for Your Telehealth Session:

  • Select a room in your home that provides privacy.
  • Get comfortable.
  • Go to the bathroom before your appointment.
  • Get a cold or warm beverage for the conversation.
  • Have paper and pen available.
  • Set a timer or alarm, if needed, to remind you of your appointment time.

Other Considerations:

  • Telehealth is not appropriate for people experiencing suicidal thoughts. Please call the office to discuss your concerns or call 911.
  • Telehealth is not appropriate for those using alcohol or other substances. If your provider suspects you are under the influence, he or she will make recommendations for other options.

In-Office Sessions Requirements

Please call your provider in you require an in-office session. In-office sessions will be closed April 6th through May 1st (updated March 30, 2020).

  • No travel outside of North Dakota (or the FM area) in the last 14 days. 
  • Normal temperature. Please take your temperature on the morning of your appointment. 
  • Free of all symptoms for a two week period (14 days).
  • No exposure to someone who is ill, in the last 28 days. 

Your provider will discuss requirements in greater detail if you make a request for an in-office session.

As always, please call if you have questions. We’re here to answer any questions.